Help Center
Find answers to common questions or contact our support team for assistance.
Popular Topics
Getting Started
How do I search for properties?
Use our search bar on the homepage or visit the Search page. You can filter by location, property type, price range, bedrooms, bathrooms, and more.
How do I create an account?
Click on 'Sign Up' in the top right corner. Create a customer account with your details, then sign in. To list properties as a host or agent, use Become a Host.
Is Yaltopia Homes free to use?
Yes, browsing and searching for properties is completely free. Some premium features may require a subscription.
Bookings & Appointments
How do I book a property viewing?
Navigate to the property listing page and click 'Book Appointment'. Select your preferred date and time, then submit your request. The property owner will confirm.
Can I cancel an appointment?
Yes, you can cancel appointments from your dashboard. Visit the Appointments section and click 'Cancel' next to your booking.
What happens after I book?
Your viewing request is sent to the property owner. Check its status on your Appointments page, and contact the owner if you need to change arrangements.
Favorites & Saved Listings
How do I save a property to favorites?
Click the heart icon on any property listing card or detail page. You must be logged in to save favorites.
Where can I see my saved properties?
Visit the Favorites page from the navigation menu or your dashboard. All your saved properties will be listed there.
Can I organize my favorites?
Currently, favorites are saved in a single list. We're working on adding folders and tags in a future update.
Account & Payments
How do I update my profile?
Open Account Settings to view your account details and save a new display name. Email and phone details are tied to your sign-in method.
How do I change my password?
Open Account Settings and select Change Password to start password recovery using your registered email address.
What payment methods do you accept?
Payments for renting or buying a property are made directly between you and the property owner or agent — Yaltopia Homes is not involved in that transaction. If you purchase a paid platform feature (like a featured listing), that payment is processed securely through our payment provider and is non-refundable except where stated at the time of purchase.
What happens to my data when I delete my account?
Most of your account data is removed shortly after you delete your account. Some information — like financial records or details needed to resolve an open dispute — may be kept for a limited time as required by law. See our Privacy Policy or visit Account Deletion for the full breakdown.
Professional Profiles
What information can agents add to a professional profile?
Agents and property managers can provide optional professional identifiers, business-license details and tax information. Confirm ownership and professional credentials with the person offering the property before making arrangements.
How is my professional-profile information handled?
Public profiles show whether professional information has been provided; private identifiers require authorized access. Account deletion removes your professional-profile fields. Read our Privacy Policy.
Terms & Disputes
What do I do if I have a dispute with Yaltopia Homes?
Email [email protected] first — we aim to resolve most issues informally within 30 days. Our full dispute resolution process is outlined in our Terms of Service.
What if I have a dispute with another user, like a landlord or renter?
Yaltopia Homes is a platform that connects users — we're not a party to rental or sale agreements between you and another user, so those disputes are between you directly. We're happy to help where we can, but can't guarantee a resolution. See our Terms of Service for details.
A listing is using my photos or content without my permission. What do I do?
Email [email protected] with a link to the listing, a description of the content in question, your contact details, and a statement that you believe the use is unauthorized. We'll investigate and may remove the content while we review it.